Customer Support & Assistance

How do I restore my Sanctum Pro purchase?

If you upgraded or reinstalled the app on iOS or Android, navigate to Settings > Upgrade to Pro (or open any Pro environment/feature) and tap "Restore Purchases". Ensure you are signed into the same Apple ID or Google Play Account used during your purchase.

How do I cancel or manage my subscription?

All subscriptions are securely processed through the Apple App Store or Google Play Store:

• iOS: Open the iOS Settings app > tap your Apple ID name > Subscriptions > select Sanctum > Cancel Subscription.
• Android: Open the Google Play Store > tap your profile icon > Payments & subscriptions > Subscriptions > Sanctum > Cancel subscription.

How does Distraction Shield / App Blocker work on Android?

On Android, Sanctum provides an on-device Distraction Shield. When enabled in Settings > Distraction Shield, Sanctum displays a gentle reminder overlay if you open designated distracting apps (like social media or games) during an active focus timer. All detection is performed entirely locally on your device without transmitting usage statistics.

How do ambient soundscapes work in the background?

Sanctum includes generative ambient soundscapes (Gentle Rain, Brown Noise, Forest Pines, Ocean Waves, etc.) and binaural beats. When you start a focus session, audio continues playing smoothly even when your screen is locked or while multitasking in other apps.

How do I delete my account and focus data?

You have full ownership of your data. You can permanently erase your account, active streak, and all synced session history at any time directly inside the app under Settings > Delete Account on both iOS and Android.